Privacy Policy
MyPlayaStay respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us or making a reservation.
Information We Collect
We may collect information necessary to provide our services, including your name, email address, telephone number, billing information, reservation details, dates of stay, number of guests and communications with us.
We may also collect technical information such as IP address, browser information, device information and website activity through cookies and analytics technologies.
Payments
Payments may be processed through third-party payment providers, including PayPal and credit-card payment processors.
MyPlayaStay does not need to store complete credit-card numbers when payment information is securely handled by the applicable payment processor.
Payment providers process information according to their own privacy and security policies.
How We Use Information
We may use personal information to process and manage reservations, communicate with guests, provide customer service, process payments and refunds, prevent fraud, maintain and improve our website, comply with legal obligations, and measure or improve our marketing.
Sharing Information
We do not sell guests' personal information.
Information may be shared with service providers when reasonably necessary to operate our business, process payments, manage reservations, provide property services, maintain website functionality or comply with applicable law.
Analytics and Advertising
Our website may use analytics and advertising technologies provided by services such as Google and Meta. These technologies may use cookies or similar identifiers to understand website usage, measure advertising performance and provide relevant advertising.
Security
We use reasonable administrative and technical measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have rights regarding access, correction, deletion or other processing of your personal information. Requests may be submitted through the contact information published on MyPlayaStay.com.
Cookie Policy
MyPlayaStay.com uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website and measure the effectiveness of our advertising.
Essential Cookies
Some cookies are necessary for website functions such as navigation, availability searches, reservation processing, security and payment functionality.
Analytics Cookies
We may use analytics services, including Google Analytics, to understand how visitors interact with the website and improve its performance.
Advertising Cookies
We may use advertising technologies, including Google Ads and Meta technologies, to measure advertising performance and, where permitted, show advertising that may be relevant to visitors.
Third-Party Services
Third-party services integrated into our website may place or access their own cookies. Their use of information is governed by their respective privacy policies.
Cookie Choices
Where required by applicable law, visitors may be offered controls for accepting or rejecting non-essential cookies. Cookies can also be controlled through browser settings, although disabling certain cookies may affect website functionality.