Cancellation & Refund Policy
We understand that travel plans can change. Our cancellation policy is designed to provide guests with flexibility while protecting dates that have been reserved exclusively for them.
More Than 72 Hours Before Check-In
Reservations may be cancelled up until 72 hours before the scheduled check-in time.
If a qualifying cancellation is made before this deadline, the initial 50% payment will be refunded to the original payment method.
Within 72 Hours of Check-In
Once the reservation enters the 72-hour period before check-in, the initial 50% payment becomes non-refundable.
The remaining 50% balance is automatically charged approximately 72 hours before check-in.
Failed Final Payment
If the remaining balance cannot be charged, we will attempt to contact the guest using the contact information provided with the reservation.
If payment cannot be completed, MyPlayaStay may cancel the reservation. The initial 50% payment will not be refunded when cancellation results from failure to pay the remaining balance after the 72-hour cancellation deadline.
No-Shows and Early Departures
No refunds are provided for no-shows, unused nights or voluntary early departures after check-in.
Refund Processing
Approved refunds are returned to the original payment method. Processing time depends on the payment provider, card issuer or financial institution and may take several business days after the refund has been issued.